Insight Consulting
Knowing where your weaknesses are is useful, but knowing how to improve them is invaluable. Insight Consulting analyzes and benchmarks your contact center KPIs to enable you to maximize your use of data. Our experts can help you identify your optimization potential and make recommendations to enhance the performance of your team through critical understanding of your current touch points throughout your organization.
Customer Interactions Analytics
Our Customer Interactions Touch Point evaluation helps you better understand what your customers expect from you and how you can increase their satisfaction. Using your CRM and our interaction data, Customer Interactions Analytics enables you to optimize your interactions management to deliver the best possible customer experience – segmenting your customers and personalizing your relationship with them.
Emotional intelligence
Employee and Customer engagement
Insight Driven Organization
People and Organization; Understanding Loyalty
Retain and Engage Employees
Touch Point Management; Corporate Alignment and the human interaction
Design Mapping
Recognizing and understanding the impact emotions have on one’s ability to develop and maintain effective relationships, including managing through conflict.